End-to-end housing hazard compliance

Stop managing
hazard cases
in spreadsheets

HazardOps AI is the compliance platform built for housing associations, councils, and property managers who need to track complaints, manage inspections, and generate audit evidence — all in one place.

Used by housing operations teams managing thousands of homes across the UK.

Get in Touch See the Platform
🏠
🏢
🏛️
🏗️

Trusted by housing teams across associations,
councils & property managers

app.hazardops.ai/dashboard
Active Cases
147
↑ 12 this week
Emergency
8
Immediate action
Overdue
3
2 escalated
SLA Rate
91%
↑ 3.4% vs prior
Recent Cases
IDDescriptionStatus
C-1048
Damp & Mould · 4B Meridian
Emergency
C-1047
Gas Leak · 12A Blake
Emergency
C-1046
Heating Failure · Unit 7
Serious
C-1045
Water Leak · 2C Langton
In Progress
C-1044
Electrical · Flat 9
Open
Risk Split
147
cases
Emergency35%
Serious29%
Normal36%
91%
Average SLA compliance across portfolios
↓42%
Reduction in overdue cases
3×
Faster compliance report generation
100%
Cases with timestamped audit trails

Organisations using HazardOps AI

Apex Housing Meridian Council Vantage PM Heritage Homes Greenway BTR Urban Resi Group
The Problem

Housing teams are managing compliance the hard way

Emails, spreadsheets, and WhatsApp threads are not compliance systems. When something goes wrong, the consequences are real — for tenants, for staff, and for the organisation.

01
📂

Cases fall through the gaps

Without a central system, hazard complaints are logged in different places by different people. Critical cases get lost. Nothing is traceable.

02
⏰

Deadlines get missed

Emergency cases require same-day response. Serious cases have 10-day investigation windows. Manual tracking fails. Teams get exposed.

03
🔍

No audit trail when it matters

When a regulator or ombudsman asks what you did and when, you can't reconstruct the timeline. Decisions weren't recorded. Evidence is missing.

HazardOps AI replaces spreadsheets with a purpose-built compliance platform.

Complaint to resolution. Logged. Tracked. Reported. Auditable.
Get in Touch →
How It Works

Complaint to resolution, in one platform

Every step of the hazard case lifecycle — managed, documented, and reportable from day one.

📝
01
Complaint logged
📋
02
Case created
⚠️
03
Risk classified
🔎
04
Inspector assigned
🔧
05
Repair tracked
📊
06
Report generated
Product

See the platform in action

Every module built specifically for housing hazard compliance — from intake to evidence.

Cases Dashboard

Every open case, visible at a glance

Your operations team sees live case counts, risk distribution, overdue flags, and SLA performance — across every property, on one screen.

Filter by risk level, status, property, or assigned officer
Emergency cases surfaced immediately with deadline countdown
SLA compliance rate tracked in real time
Works across multiple buildings and portfolios
Cases — HazardOps AI
All (147) Emergency (8) Serious (43) Overdue (3)
Search cases
IDDescriptionPropertyRiskStatus
C-1048 Damp & Mould in bedroom Meridian Ct Emergency Open
C-1047 Gas Leak — smell reported Blake House Emergency Assigned
C-1046 Heating failure — no hot water Unit 7, Elm Rd Serious In Progress
C-1045 Water leak — bathroom ceiling 2C Langton St Serious In Progress
C-1044 Electrical fault — outlet sparking Flat 9, Tower Serious Open
Showing 5 of 147 cases
← Prev 1 2 Next →
Case Detail

Everything about a case, in one view

Click into any case to see the full record — complaint details, risk classification, assigned inspector, repair status, uploaded evidence, and the full audit timeline.

Full complaint history and property details
Compliance deadline clearly displayed with RAG status
Inspector notes, photos, and repair instructions attached
Exportable compliance summary generated in one click
Case C-1048 — Detail View
C-1048 — Damp and Mould Emergency
Opened 14 Oct 2024 · Flat 4B, Meridian Court, London
Edit Export Report
🚨
Compliance Deadline: Today by 17:00
Emergency risk — 24-hour response required under housing regulations
4h 23m left
Case Details
Issue typeDamp and Mould
Reported byTenant Portal
Assigned toJ. Davies
InspectorM. Okafor
Case Progress
StatusOpen
InspectionScheduled
Repair orderNot raised
Evidence2 photos
SLA Progress 82% elapsed
Opened 09:14Deadline 17:00
Audit Timeline

A tamper-resistant record of every action

Every update to a case is automatically logged — timestamped, attributed to a named user, and permanently recorded. If a regulator or ombudsman asks what happened, you have the answer.

Automatic logging — no manual entry required
Every action attributed to a named staff member
Covers complaints, risk changes, inspections, repairs, and notes
Exportable as a compliance evidence package
C-1048 — Audit Timeline
Case History
Export PDF
Complaint submitted via Tenant Portal
Complaint
14 Oct 2024 · 09:14:32 · Tenant T-304 (Flat 4B)
"There is black mould growing on the bedroom ceiling wall. It has been getting worse for two months. My child has a respiratory condition."
Risk classified as Emergency
Risk Change
14 Oct 2024 · 09:22:04 · J. Davies (Housing Officer)
Deadline automatically set: Response within 24 hours
Inspector M. Okafor assigned
Assignment
14 Oct 2024 · 09:41:18 · J. Davies (Housing Officer)
Inspection completed — findings recorded
Inspection
14 Oct 2024 · 14:30:07 · M. Okafor (Inspector) · 2 photos attached
Significant mould growth confirmed on bedroom ceiling (NW corner). Cause: condensation from inadequate ventilation. Recommend immediate mould treatment and installation of extractor fan.
Repair order pending...
Analytics & Reporting

Operational intelligence for housing leaders

Track case volumes, SLA performance, resolution times, and issue trends across your entire portfolio. Built for both operational teams and senior leadership.

Live SLA compliance rate and overdue case tracking
Cases by risk level, issue type, and property
Average resolution time trends month-on-month
Exportable reports for board and regulatory review
Analytics — HazardOps AI
91.2%
SLA Rate
11.4d
Avg. Resolution
3
Overdue
312
Total Cases
Cases by Issue Type (30 days)
Oct 2024
Damp
Heating
Water
Electrical
Structural
Fire
Other
SLA Compliance Trend
↑ 19% over 5 months
Cases by Risk (Oct)
Emergency35%
Serious29%
Normal36%
Platform Features

Everything needed for housing hazard compliance

📥

Complaint Intake

Structured intake with issue type, property unit, and source captured at the start of every case.

⚡

Risk Classification

Three-level engine — Emergency, Serious, Normal — with automatic deadline assignment per risk level.

⏱️

Deadline Monitoring

Live deadline tracking per case with overdue alerts and SLA performance reporting for management.

🔍

Inspection Workflow

Assign inspectors, record findings, capture evidence — all linked to the case record and timeline.

🔧

Repair Management

Track repair instructions, contractors, and completion — linked to the originating case and audit trail.

📊

Compliance Reporting

Generate structured compliance evidence at case or portfolio level, ready for regulatory review.

🏠

Verified Tenant Portal

OTP-authenticated, unit-linked complaint portal — no anonymous submissions, full case visibility.

🏢

Multi-Organisation

Manage multiple portfolios in one platform, with strict data isolation between each organisation.

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Analytics Dashboard

Operational metrics for team leads and leadership — risk trends, resolution times, and property insights.

Tenant Portal

A verified portal for real housing workflows

Tenant complaints are not open or anonymous. Every submission is tied to a specific housing unit, authenticated via OTP, and flows directly into the case management workflow.

🔐

OTP-verified access

Tenants authenticate via one-time passcode. No passwords. No anonymous submissions.

🏠

Unit-linked complaints

Each tenant is tied to a specific property — complaints link to the correct address automatically.

📡

Live case tracking

Tenants see their complaint status without exposing internal case data or staff workflows.

Tenant Portal
Powered by HazardOps AI
🏢
Flat 4B, Meridian Court
Unit ref: MC-004B · London SE1
✓ Verified
Enter verification code sent to your registered mobile
3
8
4
_
_
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Your submitted cases
Damp in bedroom ceiling Submitted 14 Oct · Case C-1048
In Progress
Hot water intermittent Submitted 2 Sep · Case C-1021
Resolved
Staff Workflows

Built for every member of your team

Role-based access and purpose-built workflows for housing officers, inspectors, and compliance managers.

👤

Organisation Admin

Full platform oversight — manages users, settings, and organisation configuration with access to all cases, reports, and analytics.

Full case visibility across portfolio
User and role management
Compliance report generation
Analytics and KPI dashboards
📋

Housing Officer

Day-to-day case management — logs complaints, triages risk, assigns inspectors, manages repairs, and monitors deadlines.

Log and manage cases
Risk classification and triage
Inspector assignment
Repair tracking and resolution
🔎

Inspector

Field-based access — views assigned cases, records inspection findings, uploads photographic evidence, and updates case status.

View assigned cases only
Record inspection findings
Upload photos and evidence
Update repair and case status
Risk Engine

Built around risk, deadlines, and accountability

Every case is classified by risk level, triggering automatic deadline logic — so nothing critical is ever treated casually.

🚨

Emergency

Immediate risk to health or safety — gas leaks, electrical hazards, structural danger.

⏱ Response within 24 hours
⚠️

Serious

Significant impact on habitability — damp, mould, heating failure, major water leaks.

📅 Investigation within 10 working days
✅

Normal

Non-urgent maintenance and compliance issues requiring tracked resolution.

📅 Resolution target within 30 days

Issue Types Covered

Damp and Mould
Water Leak
Gas Leak
Heating Failure
Electrical Hazard
Structural Damage
Fire Safety Issue
Pest Infestation
Ventilation Problem
Other Hazard
Ready to talk?

Built for housing providers who need compliance clarity

If your team is managing hazard cases in spreadsheets, we'd love to show you a better way.

Get in Touch See the Platform
The Platform

Built for the complexity of housing compliance

Every module purpose-built for housing providers — from first complaint through to compliance evidence.

Staff Dashboard

Your compliance operations, at a glance

Real-time view of case volumes, risk distribution, overdue items, and operational performance — giving team leads immediate situational awareness.

Live case count with risk breakdown across your portfolio
Overdue alerts and escalation indicators surfaced prominently
Inspection and repair status overview
Team workload and assignment visibility
Active
147
↑ 12 this week
Emergency
8
Action required
SLA Rate
91%
↑ 3.4%
Weekly Volume
M
T
W
T
F
Case C-1048
Emergency
Issue Type
Damp and Mould
Property Unit
Flat 4B, Meridian Court, London
Compliance Deadline
Today — 24-hour response required
Case Management

Full case lifecycle, in one place

From complaint intake to resolution, every step is tracked, timestamped, and linked. Housing officers manage their entire caseload without leaving the platform.

Structured intake with issue categorisation and unit linking
Risk level assignment triggering automatic deadline
Case assignment, handover, and escalation workflows
Full status lifecycle from open to closed
Audit Timeline

A complete, tamper-resistant case record

Every action taken on a case is automatically logged — who did what, when, and why. Every step is on record for compliance review or legal enquiry.

Automatic event logging on every case action
Named user attribution on every timeline entry
Precise timestamps for compliance evidence
Exportable for regulatory and legal review
Audit Log — Case C-1048
Complaint submitted via Tenant Portal
09:14:32 · Tenant T-304
Risk set to Emergency
09:22:04 · J. Davies
Inspector M. Okafor assigned
09:41:18 · J. Davies
Inspection completed — 2 photos attached
14:30:07 · M. Okafor
Ready?

Get a personalised walkthrough

Speak with our team about your housing operation and how HazardOps AI can help.

Get in Touch
Features

Every tool your compliance team needs

Purpose-built features for housing hazard compliance — from intake to evidence generation.

📥
Case Mgmt
Complaint Intake

Structured intake with issue type, property unit, and source — every case starts with the right information.

🔐
Tenant Access
Verified Tenant Portal

OTP-authenticated, unit-linked submission. No anonymous complaints — every entry is verified and traceable.

⚡
Risk Engine
Risk Classification

Three-level engine — Emergency, Serious, Normal — with automatic deadline calculation per risk.

⏱️
Compliance
Deadline Monitoring

Live tracking with overdue alerts and escalation flags. Managers see at-risk cases before they breach.

🔄
Case Mgmt
Case Status Workflow

Structured lifecycle — Open, In Progress, Review, Closed — with all transitions logged in the audit trail.

🔎
Inspections
Inspector Assignment

Assign inspectors with role-based access. Field staff see only their cases and submit findings directly.

🔧
Repairs
Repair Workflow

Track instructions, contractor details, and completion — linked to the case and audit timeline.

📜
Audit
Timeline & Audit Log

Every case action with user attribution and timestamp — complete, tamper-resistant history.

📁
Evidence
File & Evidence Handling

Attach photos, documents, and reports to cases. Stored securely, accessible in context.

📊
Reporting
Compliance Reporting

Generate structured compliance evidence at case or portfolio level, ready for regulatory review.

🔍
Productivity
Advanced Search & Filters

Filter by risk, status, issue type, property, date range, or assignee across large case volumes.

📈
Analytics
Analytics Dashboard

Case volumes, resolution times, risk distribution, overdue rates, and property-level trends.

🔒
Security
Role-Based Access

Granular permissions — each user sees and can do only what their role permits.

🏢
Enterprise
Multi-Organisation

Multiple housing organisations in one platform, with strict data isolation per tenant.

Get Started

See every feature in context

Speak to our team for a walkthrough tailored to your organisation.

Get in Touch
Solutions

Built for every type of housing organisation

HazardOps AI adapts to your structure and scale — whether you manage 500 or 50,000 homes.

🏘️ Housing Associations

Manage compliance across large, complex portfolios

Housing associations face increasing regulatory pressure to evidence timely responses to hazard complaints. Fragmented systems make this difficult at scale.

High complaint volumes across dispersed properties
Regulatory scrutiny requiring detailed audit evidence
Multiple teams needing coordinated workflows
Expected Outcomes
✓
Centralised visibility across all cases and properties
✓
Automated deadline tracking reducing overdue rates
✓
Compliance-ready audit evidence, always available
✓
Clear accountability across teams and roles
🏛️ Local Councils

Operational clarity for council housing teams

Councils managing social housing need systems that support both operational efficiency and strong governance. Spreadsheets are not fit for purpose under current compliance expectations.

Public accountability requiring transparent case handling
Complex internal workflows across departments
FOI and regulatory information requests
Expected Outcomes
✓
Audit-ready case records for FOI and regulatory review
✓
Clearer workflows reducing duplication and delays
✓
Stronger visibility for leadership and committees
✓
Reduced compliance risk across the housing stock
🏢 Property Management Companies

Streamline hazard management across managed portfolios

Property managers handle compliance obligations across diverse portfolios on behalf of landlords and investors. Multi-client operations require robust, scalable tooling.

Multi-client operations requiring strict data separation
Contractor coordination and repair tracking complexity
Client reporting requiring clear performance evidence
Expected Outcomes
✓
Multi-organisation structure with client-level separation
✓
Repair and contractor workflow management in-platform
✓
Client-facing reports generated from live data
✓
Improved response times and SLA performance
🏗️ Large Landlords & Build-to-Rent

Compliance infrastructure for institutional housing

Build-to-rent operators and large private landlords face growing regulatory expectations. Building and demonstrating compliance systems is an operational and commercial necessity.

Institutional-grade compliance evidence for investors
Tenant experience expectations requiring visible responsiveness
Large portfolios requiring operational consistency
Expected Outcomes
✓
Institutional compliance infrastructure for the portfolio
✓
Improved tenant satisfaction through visible case tracking
✓
Consistent processes across all buildings and teams
✓
Board-level reporting on compliance performance
Talk to Us

Find the right fit for your organisation

Speak to our team about your specific operational context.

Get in Touch
Customers

Trusted by housing teams

Built for organisations managing housing complexity at scale — associations, councils, and property managers.

Organisations using HazardOps AI

Apex HousingMeridian CouncilVantage PMHeritage HomesGreenway BTR
91%
Average SLA compliance rate across active portfolios
↓42%
Reduction in overdue cases reported by users
3×
Faster compliance report generation vs manual
100%
Of cases with complete timestamped audit records
Testimonials

What housing teams say

"

HazardOps AI gave us a single place to manage every hazard case across our portfolio. The audit trail alone has saved our compliance team hours every week.

👤
Head of Housing Operations
Housing Association — 4,200 homes
"

Before HazardOps, our inspectors coordinated via email and WhatsApp. Now everything is in one platform and we can see exactly where every case stands.

👤
Repairs Manager
Local Council Housing Department
"

The risk classification and deadline engine meant we finally had consistency in how we handle emergency cases. Our response times improved significantly within weeks.

👤
Compliance Director
Property Management Company
Join Them

Managing compliance with clarity

See how HazardOps AI works for your organisation.

Get in Touch
Security

Enterprise-grade security for sensitive housing operations

HazardOps AI handles sensitive tenant and property data with the rigour that housing operations require.

🔐
Secure Staff Authentication

Organisation-scoped login with full session management and user-level activity attribution across every action.

📱
OTP Tenant Verification

Portal access requires one-time passcode tied to a registered mobile. No anonymous submissions — every complaint is unit-linked.

👥
Role-Based Permissions

Granular access by role. Admins, Housing Officers, and Inspectors each see only what their role requires.

📜
Audit Logs

Every platform action logged with user attribution, timestamp, and context. Tamper-resistant and always available for review.

📁
Secure Evidence Handling

Photos, documents, and files stored securely with access controlled by case permissions throughout the lifecycle.

🏢
Organisation Data Isolation

Strict organisation-level data separation. No cross-organisation access — each tenant's data is siloed and independently managed.

☁️
Cloud Infrastructure

Enterprise cloud with high availability, redundancy, and resilience — monitored continuously to security best practices.

✅
Compliance-Ready Records

All records, audit trails, and reports structured to support regulatory review and ombudsman requests.

🔄
Data Integrity

Case data and audit records protected against post-creation modification. Compliance-critical records maintain integrity throughout.

Questions?

Talk to us about security

Speak to our team about data handling, infrastructure, and compliance practices.

Get in Touch
About HazardOps AI

Rethinking housing hazard compliance from the ground up

Housing providers, councils, and property managers deserve better than emails and spreadsheets. HazardOps AI was built to give every housing operation the tools to manage hazard cases with clarity, accountability, and confidence.

Our Mission

To simplify housing hazard management

Our mission is to simplify housing hazard management and help organisations operate with clarity, accountability, and compliance — so that every tenant complaint is taken seriously, acted upon promptly, and documented properly.

Housing compliance is not an administrative burden to be minimised. It is a core operational responsibility. Getting it right requires the right tooling.

Company Values
Clarity over complexity
We build tools that make the right action the obvious action.
Accountability by design
Every action should be attributed, timestamped, and traceable.
Built for real operations
We design for how housing teams actually work.
Why We Exist

The housing sector needed a better answer

The scale of the housing compliance challenge is significant — yet most providers still manage hazard cases through disconnected, manual systems.

01
The problem is systemic

Poor case management leads to missed deadlines, weak evidence, and harm. It is not a people problem — it is a tooling problem.

02
The tools didn't exist

Enterprise property management software is generic. Purpose-built hazard compliance tooling designed for complaint-to-resolution was missing.

03
The stakes are high

Housing compliance failures have real consequences — for tenants, for organisations, and for individuals responsible. The right tooling reduces that risk materially.

Say Hello

Interested in what we're building?

We'd love to speak with housing operations teams and compliance managers looking to improve how hazard cases are managed.

Get in TouchSee the Platform
Contact Us

Get in touch with our team

Tell us about your organisation and we'll get back to you to understand how HazardOps AI can help.

📧
Email
hello@hazardops.ai
sales@hazardops.ai
📞
Phone
+44 20 0000 0000
Mon–Fri, 9am–5:30pm GMT
📍
Location
London, United Kingdom
What happens when you get in touch
1
We'll respond within one business day to understand your context and team size.
2
We'll arrange a call to discuss your current challenges and whether HazardOps AI is a fit.
3
If it makes sense, we'll show you the platform in a context relevant to your organisation.
4
No pressure. We aim to be genuinely useful, not salesy.